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Shipping Policy

DOMESTIC US SHIPPING OPTIONS AND PRICING

**Please note, orders may take 1-2 days for processing in addition to the advised shipping timelines below.

US

     US Standard Shipping Arrives within 5-7 business days Orders under $75 ship for $5.95

     Orders over $75: FREE SHIPPING

     US Priority Shipping Arrives within 2-3 business days (order cutoff 1pm EST) $17.50

     US Expedited Shipping Arrives next business day (order cutoff 1pm EST) $26.50

     Hawaii, Alaska – Standard US Shipping Orders under $75 ship for $5.95

     Orders over $75: FREE SHIPPING

CANADA

     DHL: $50.00

     All Canadian orders $150.00 or more ship for FREE.

INTERNATIONAL

     DHL: $50.00

     All orders $350.00 or more ship for FREE

RETURNING CANADIAN & INTERNATIONAL ORDERS

Duties, Taxes, Fees: The consumer / recipient of a Canada or other international shipment destination is solely responsible for any and all import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance are the sole responsibility of the recipient; proseraco.com has no control over these charges, nor can proseraco.com predict what they may be. Customs policies vary widely and you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Returns: proseraco.com is not responsible for any return shipping costs or fees from international destinations. No refunds will be issued without return receipt of all products and samples to proseraco.com. No refunds will be issued for any shipments “refused” or “abandoned” at the destination country’s customs office. The recipient is solely responsible for the shipment’s return to proseraco.com, before any refunds or exchanges can be processed. It is highly recommended when returning an international shipment, that the recipient choose a shipping method that offers tracking and destination confirmation receipt.